Refund Policy

Only The Real No Refund Policy

Thank you for shopping at OnlyTheReal. We appreciate your business and your interest in our brand. Please review our no-refund policy, which applies to all purchases made through our website.

All Sales are Final

At OnlyTheReal, all sales are final. Once an order has been confirmed, we do not offer refunds or exchanges for any products unless the item is defective or if you have received the wrong item.

Defective or Wrong Item

We take pride in the quality of our products. However, if you believe you have received a defective item or if we have sent you the wrong item, please contact us immediately at info@onlythereal.shop with the following information:

  • Order number
  • Description of the issue
  • Photographic evidence of the defect or the wrong item received
  • contact us ASAP within 4-12 Hours

Upon receiving your email, we will conduct a thorough review and respond within [5-10] business days to provide you with instructions on how we will proceed.

Damaged Items

If your item has been damaged in transit, please inform us within 12 hours of delivery at info@onlythereal.shop with a description and photographic evidence of the damage. We will assess the situation and, if appropriate, send you a replacement item subject to availability.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The only exception to our no refund policy is if we send you the wrong size or item. In such cases, we’re happy to exchange it for the correct one. Please email us within 1 days of receiving your order at info@onlythereal.shop to arrange an exchange.

Questions

If you have any questions or concerns about our policy, please email us at info@onlythereal.shop